Resolving Password Reset and Login Issues for BuildOps
Introduction
Password or login problems can sometimes prevent access to the BuildOps platform. This guide will walk you through common solutions — including how to reset your password, activate a “Time-Only” user (for admins), and what to do if a user hasn’t received their reset email.
Steps to Reset Your Password
Visit the BuildOps login page.
Click on the RESET PASSWORD button below the password entry field.
Enter your registered email address and submit the form.
Check your inbox for a password reset email. If you cannot find it, check your spam/junk folder.
Open the email and click the link to set up your new password.
Password must contain:
At least 8 characters
At least 3 of the following:
a lower case letter
an upper case letter
a number
a special character (!@#$%^&*)
Log in using your updated credentials.
How to Reset Password for Full Admin Users
Hover over your company name in the upper-left corner and click Personnel.
Search for the user you want to activate — either a time-only employee or a user who didn’t receive the invite.
Make sure both Login Status and Active Status are set to Active. This can be enabled from the pencil icon.
Click the pencil icon under the Action column.
Select Reset Password.
Enter a new password that meets the following requirements and hit on save.
Ensure the changes are saved, and notify the user of their updated credentials securely through private communication channels.
At least 8 characters long
Includes at least 3 of the following:
A lowercase letter
An uppercase letter
A number
A special character (!@#$%^&*)
7. The user will receive an email with their credentials.
Note: To activate a time-only employee, an admin must log in using that user’s credentials to trigger the status to active.
If your account is blocked
If the login screen says that your account is blocked, contact BuildOps Support to request that it be unlocked. A password reset by itself may not remove an account block. After the account is unlocked, confirm that you are using the correct username and password before trying again.
SSO-managed accounts
If your BuildOps account is managed through SSO, your organization’s identity provider—such as Okta or Microsoft Azure AD—controls your password.
Contact your company’s IT team to reset your password through the organization’s SSO portal. Do not use the standard BuildOps password-reset process unless your IT team has confirmed that the account no longer uses SSO.
Frequently Asked Questions
Q: Why am I not receiving a password reset email?
If you do not receive a password reset email, check the following:
Make sure you entered the correct email address or username.
Check your spam or junk folder.
Add [email protected] to your email safe list.
Confirm that your BuildOps user account has been invited and activated in Personnel.
If your email address or username was recently updated, a new invitation may be needed before you can sign in.
Q: Can I reset my account if locked out? - If you are locked out and need your password manually reset, contact BuildOps Support for assistance. Note: if you need your MFA (Multi-Factor Authentication) reset, this can be requested directly in this chat.