For Web App Users
Before clearing your browser cache, try these quick steps first. They are faster, less disruptive, and often enough to fix temporary loading or display issues.
Refreshing the page or doing a hard reload forces your browser to pull in the latest version of BuildOps instead of relying on older saved files. Signing out and back in can also refresh your session and clear temporary issues related to login or loading.
If the issue continues after these steps, clear your browser cache to remove older stored files that may be causing conflicts.
Steps to do a Hard Reload
Refresh the page.
If you’re using Google Chrome, do a hard reload:
Windows:
Ctrl + Shift + RMac:
Command + Shift + R
If you’re still running into errors after logging out and back in, clearing your cache may help.
Steps to Clear Cache
For Google Chrome
Open Chrome.
Click the three dots (⋮) in the top-right corner.
Go to Settings → Privacy and security.
Select Clear browsing data.
Switch to the Advanced tab.
Set the Time range to All time.
Make sure Passwords and Autofill form data are unchecked (so they won’t be deleted).
Click Clear data.
For Safari (Mac)
In the top menu bar, click Safari.
Select Settings (or Preferences on older macOS versions).
Go to the Privacy tab.
Click Manage Website Data…
Click Remove All, then Confirm.
Tip: A quick shortcut on most browsers is Ctrl + Shift + Delete (Windows) or Command + Shift + Delete (Mac). Another useful technique is adjusting the browser’s zoom level, accessible via the browser’s menu, to ensure optimal display of elements.
For Mobile App Users
Only do this when you have a stable internet connection and after any important work has fully synced.
Tap the menu icon at the top right of your screen.
Select Clear Cache & Restart.
The app will automatically refresh and reopen.
