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Understanding and Resolving "Partially Invoiced" Status in BuildOps

Angelene Del Rosario avatar
Written by Angelene Del Rosario
Updated over 2 months ago

Why does a job show a “Partially Invoiced” status, and how can it be updated?

Jobs in BuildOps may display a "Partially Invoiced" status even if they appear to be fully invoiced. This status can occur due to system-specific factors related to billing and invoicing processes.

Common Causes of "Partially Invoiced" Status

  1. Discrepancy Between Estimated and Actual Revenue - When the actual revenue is lower than the estimated revenue on a quoted job, the system may retain the "Partially Invoiced" status even after the full quoted amount has been invoiced. - This issue occurs because the system bases the status on the initial estimated revenue rather than the actual billed amount. - In such cases, manual status updates are required.

  2. Uninvoiced Billable Items - Certain billable items, such as Parts & Materials, may not have been included in an invoice yet. Until these are fully invoiced, the job status will remain as "Partially Invoiced." - Examples include line items that haven't been billed or associated charges that are still pending invoicing.

  3. Unmapped Line Items in a Purchase Order - If line items, such as sales tax or related charges in a purchase order, are not directly linked to the job at the line-item level, the system might treat the job as only partially invoiced—even if the overall amounts are correct. - Reviewing and properly mapping all line items to the relevant job will resolve this discrepancy.

Steps to Resolve a "Partially Invoiced" Status

  1. Review All Billable Items - Verify whether all Parts & Materials or other charges have been included in an invoice. - Cross-check the purchase order to ensure all items are assigned and linked directly to the relevant job.

  2. Check Revenue Discrepancies - Compare the estimated and actual revenue for the job to identify any mismatches. - If the estimated revenue exceeds the actual revenue, confirm whether this discrepancy aligns with the "Partially Invoiced" status.

  3. Correct Unmapped Line Items - Open the purchase order and map all necessary charges, such as sales tax, to the corresponding job.

Manually Updating the Invoicing Status

If the "Partially Invoiced" status persists despite resolving the above issues, you can manually update the status to "Fully Invoiced."

Steps:

  1. Open the Job report in BuildOps.

  2. Locate the invoicing status dropdown next to "Partially Invoiced."

  3. Select "Fully Invoiced" to override the default status.

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