Clearing Cache to Resolve Issues
If you’re still running into errors after logging out and back in, clearing your cache may help. Additionally, refreshing the page and signing out and back in can resolve many issues before resorting to more advanced solutions.
For Google Chrome
Open Chrome.
Click the three dots (⋮) in the top-right corner.
Go to Settings → Privacy and security.
Select Clear browsing data.
Switch to the Advanced tab.
Set the Time range to All time.
Make sure Passwords and Autofill form data are unchecked (so they won’t be deleted).
Click Clear data.
For Safari (Mac)
In the top menu bar, click Safari.
Select Settings (or Preferences on older macOS versions).
Go to the Privacy tab.
Click Manage Website Data…
Click Remove All, then Confirm.
Tip: A quick shortcut on most browsers is Ctrl + Shift + Delete (Windows) or Command + Shift + Delete (Mac). Another useful technique is adjusting the browser’s zoom level, accessible via the browser’s menu, to ensure optimal display of elements.
For Mobile App Users
Tap the menu icon at the top right of your screen.
Select Clear Cache & Restart.
The app will automatically refresh and reopen.
