Quick Checks for Any Issue
Before trying anything else, please complete these basic checks:
Make sure your device has a stable internet connection (Wi-Fi or cellular).
Confirm that other apps or your browser can access the internet.
Verify that you are using the latest version of the BuildOps app from the App Store (iOS) or Google Play Store (Android).
If the issue continues, follow the section below that matches what you are experiencing.
Login & Access Issues
Stuck on the QR Code Screen (Two-Factor Authentication)
If you see a QR code during login and cannot move past it, this is usually part of setting up Two-Factor Authentication (2FA).
How to Complete Setup
You will need two devices:
A computer or tablet for the BuildOps login page
Your phone with an authenticator app installed (such as Okta Verify or Google Authenticator)
Steps:
Open the BuildOps login page on your computer or tablet.
Open your authenticator app on your phone.
Use the authenticator app to scan the QR code shown on the login page.
After scanning, the app will generate a 6-digit code.
Enter that code on the BuildOps login page to complete setup.
Use future codes from your authenticator app for future logins.
If you still cannot get past the QR code after trying this, a 2FA reset may be required. Please contact your office admin or the BuildOps Support Team.
Other Login Problems
If you see messages like “Incorrect Password/username” or the app stays stuck on “Logging In”, try the following:
Check Your Username and Password
Make sure there are no extra spaces
Confirm capital letters are correct
If you recently changed your password, make sure you are using the new one
Check Your Internet Connection
Logging in requires an active internet connection
Try switching between Wi-Fi and cellular data
If You Use Social Login (Google, Apple, etc.)
Confirm you can log in to that Google/Apple/Facebook account in another app or browser
If the App Is Frozen
Force close the BuildOps app
Reopen the app and try again
If You Log In Through Safari on iPhone (Web Login)
Open Settings > Safari
Tap Clear History and Website Data
Confirm the action
Close Safari completely
Reopen Safari and try logging in again
If login still does not work, contact BuildOps Support Team.
Data Not Showing or Not Updating
If visits, jobs, or other work items are missing from the mobile app, follow these steps.
Use “Clear Cache & Restart”
Steps
Open the menu (☰ / hamburger icon) in the top-left of the app
Tap Clear Cache & Restart
The app will close, reopen, and re-download your latest data from the server
Please clear cache only when you have a stable internet connection to prevent possible data loss.
If Visits or Jobs Still Do Not Appear
Please confirm with your office admin that:
The property or customer is active and not disabled
The visit has been released to technicians
The visit is not still being held in office scheduling
Any gated visit rules or after-hours settings are configured correctly
Check Sync Status
Navigate to Session Details by opening the hamburger menu and clicking on the App Version at the bottom to view Sync Status. Ensure everything that's in progress syncs successfully. If anything is stuck, attempt to Retry the item(s).
App Is Slow, Frozen, or Crashing
If the BuildOps app freezes, runs slowly, or closes unexpectedly, try the following:
Force Close and Reopen the App
On iPhone (iOS)
Swipe up from the bottom of the screen and hold
Open the app switcher
Swipe the BuildOps app upward to close it
Tap the BuildOps icon to reopen
On Android
Open Recent Apps
Gesture navigation: Swipe up and hold briefly
Three-button navigation: Tap the Recents button
Swipe the BuildOps app away to close it
Tap the BuildOps icon to reopen
Check Device Storage
Open Settings > Storage
Check available storage
If storage is nearly full:
Remove unused apps
Delete unnecessary files or photos
Low storage can cause app performance issues on mobile app.
Clear Cache & Restart (In-App)
Open the menu (☰)
Tap Clear Cache & Restart
Wait for the app to restart and re-sync your data
Please clear cache only when you have a stable internet connection to prevent possible data loss.
Connectivity & Network Issues
If the app says “No Internet”, cannot load data, or actions like submitting timesheets get stuck:
Try the Following:
Switch Between Wi-Fi and Cellular
If using Wi-Fi, turn Wi-Fi off and try cellular
If using cellular, connect to Wi-Fi and test again
Toggle Airplane Mode
Turn Airplane Mode ON for a few seconds
Turn it OFF and try again
Check Other Apps
Open another app such as:
Browser
Maps
Email
This helps confirm whether your internet is working in general.
Restart Your Device
Turn your phone or tablet off, then back on.
If other apps are also failing, the issue may be related to your network provider or a local outage.
Notifications Not Coming Through
If you are not receiving push notifications or they are delayed:
Check Notification Settings
On iPhone (iOS)
Go to: Settings > Notifications > BuildOps
Confirm:
Allow Notifications is turned ON
Alerts are enabled
On Android
Go to:
Settings > Apps > BuildOps > Notifications
Confirm notifications are allowed.
Check Focus Mode / Do Not Disturb
Make sure:
Do Not Disturb
Focus Mode
are not blocking alerts.
Allow Background Activity
iPhone
Go to: Settings > General > Background App Refresh > BuildOps
Make sure it is enabled.
Android
Check:
Battery settings
App battery usage
Make sure BuildOps is not restricted and can run in the background.
Close then reopen the App
Sometimes simply opening the app again helps re-register your device for notifications. If notifications still do not work, note:
What type of notifications are missing
When the issue started
Then contact BuildOps Customer Support.
Camera, Microphone, and Location Issues
If taking photos, recording audio, or using location services is not working:
Check App Permissions
Go to: Settings > Apps > BuildOps (or the App list on iPhone)
Confirm BuildOps has permission for:
Camera
Microphone
Photos / Storage
Location
Disable Battery Saving Restrictions (Android)
In your phone’s Battery or Power settings:
Make sure BuildOps is not restricted
Power-saving modes may block:
Background activity
Location updates
Uploads
Check for Security or Parental Control Apps
If your phone is company-managed or uses security software, permissions may be blocked.
Please contact your office IT team or admin if needed.
If permissions look correct and the issue continues, please contact BuildOps Customer Support.
When to Contact BuildOps Support
If you have tried the steps above and the issue continues, please contact the BuildOps Support Team (or your office admin, who can contact us on your behalf).
To help us troubleshoot faster, please include the following:
App Version and Build Number
Open the menu (☰) and check the version number at the bottom of the screen.
Example: Version 3.70 (1249)
Please send a screenshot if possible.
Device Type and Operating System
Example:
iPhone 13, iOS 17.2
Samsung Galaxy S22, Android 14
What You Were Trying to Do
Provide a short description of what happened before the issue occurred.
Example: “Submitting timesheet for today from the Timesheets screen”
Whether You Were Online or Offline
Please note if you were using:
Wi-Fi
Cellular data
Offline mode
Airplane Mode
How Often It Happens
Let us know if the issue happens:
Every time
Occasionally
Only on specific screens
Screenshots or Screen Recordings
Please include:
Error messages
Where the issue appears in the app
The more details you provide, the faster we can help.