When you submit a support ticket, it moves through several stages before it's resolved - for example, from New to In Progress to Resolved.
In the past, you would receive a notification every time that status changed. Going forward, status updates will no longer be sent automatically. Instead, you can check your ticket's current status anytime in the Ticket Portal.
How to Check Your Ticket Status
Click the help (?) icon on the top menu bar to open the Messenger.
Click the Tickets section.
You'll see a list of all your tickets — both open and closed.
Click into any ticket to view its details, including its current status.
What You'll See on Each Ticket
Every ticket in the portal shows:
Ticket Type
Ticket ID
Title and Description
Ticket State (its current status)
Assignee — who on our team is handling your case
You can also open any ticket to read updates, reply, or add attachments directly from the portal.
If you're interested in seeing all support tickets submitted across your company not just your own - our team can help get you access to the full Ticket Portal. See our Ticket Portal article for more on what it offers.