Visit Summary (with AI Titles)
Every voice or typed Visit Summary entry now gets a short, AI-generated title so techs and office users can scan a visit's entries at a glance instead of opening each one to see what it's about.
What's new:
Every Visit Summary entry — spoken or typed — gets a short AI-generated title (2–4 words) describing what it's about, generated the moment the entry is sent.
Titles are generated once and then stay locked in place — running AI polish, or editing the entry body later, won't regenerate or overwrite them.
Techs can edit any title the same way they'd edit a note — just tap it. A title can also be cleared; it'll show as no-title until someone taps to add one back.
How it works:
Complete a Service Visit.
Open the Visit Summary card.
Speak (mic) or type the entry.
Tap send — an AI title appears on the entry automatically.
Want to change the title? Tap the entry, then tap the title row, and save with the checkmark.
Summary titles help you find the right entry without opening each one.
The edit view now matches familiar note-taking patterns — tap the title or the body to edit either one.
Visit Summary doesn't run on its own — a tech has to open the card and add an entry for a title to be generated.
If a tech's phone doesn't support on-device AI and they're offline, the first line of the entry is shown instead of a title. Once they're back online, a title is generated automatically — but only if one doesn't already exist, so nothing the tech wrote gets overwritten.
Using gated workflows?
Visit Summary works alongside gated workflows, including when Visit Summary is a required step. Required sections that haven't been completed are clearly marked, and sections that can be skipped are flagged and visible right from the Visit Report list — no need to open each section individually just to mark it as not needed.
Before: to mark a section like Purchase Orders as not needed, techs had to open it first, then tap "No Items Purchased" — one extra step per section.
After: a Skip option appears right in the list — techs can mark optional sections as not needed without opening them at all.
Gated Workflow settings on web (Required + Allow Bypass toggles) now carry through accurately to the mobile Visit Report - required sections stay marked, and only the ones with Allow Bypass turned on show a Skip option.
Notes:
On Android, voice dictation for Visit Summary currently requires an internet connection. Techs can still type entries while offline; voice input will pick back up once they're reconnected. (iOS supports offline voice dictation today.)
AI titles summarize what the tech wrote — they don't pull in extra context like assets, photos, or parts information.
This feature is on by default for new accounts. Existing customers can contact our Support Team to have it enabled.
Mobile Sync Reliability and Performance Improvements
This release includes several improvements designed to make the BuildOps mobile experience more reliable and consistent, especially on unstable connections.
What's new:
Retry option on first sync. If the first sync after login stalls on a bad connection, you'll now see a clear connection error message with a Retry button — instead of being stuck on a blank screen.
Sync progress now updates correctly. The progress bar during initial sync now advances as expected, giving a more accurate picture of how sync is going.
Added security hardening on Android. Behind-the-scenes changes reduce the app's attack surface on Android devices, particularly useful for teams running BuildOps on shared or public-network devices.
While most of these improvements happen behind the scenes, they add up to a more reliable mobile experience: fewer disruptions from sync issues, and a clearer path forward when your connection is spotty.
No action is required. This update is automatically applied for all customers on the latest app update.
Mobile Design Updates
A refreshed look lands across the app: a new top-level header design, plus the first wave of updated core components — buttons, popouts, search, filters, and lists. Everything now follows a single, consistent design system, so the same action looks and behaves the same way no matter where you are in the app.
What's new:
Refreshed top-level header across nearly every screen, with improved contrast and legibility — easier to read in direct sunlight or in dark mechanical rooms.
New buttons and icon buttons, with a consistent look and consistent tap targets across the app.
New popout menus replace some bottom-sheet menus, opening faster with less scrolling — starting with the Asset Scan Nameplate detail screens.
New search and filter components, replacing multiple older variants with one consistent experience wherever you search or filter.
New list component, with improved spacing and layout for easier reading.
The new header style has been applied to all top-level headers. Second- and third-level headers are still in progress.
The new list layout improves spacing for easier reading.
This is a gradual rollout. The header and first wave of components are live now; more screens will update over the next few releases.