Sign In
On your mobile device, tap to launch the BuildOps app.
Log in using your BuildOps-assigned username and password. Tap Sign In.
If you have forgotten your password or need login assistance, contact your Dispatcher or Service Manager, or tap Forgot Password to reset your password.
Once successfully logged in, the My Visits screen will display.
My Visits Screen
Tap the Menu Button (three lines at the top left) to view Projects, Timesheets, change your password, or sign out.
Tap TODAY to view all scheduled Visits for the current workday.
Tap PAST or FUTURE to view Visits scheduled for the previous or upcoming 14 workdays.
Each Visit listed provides key information, including Job and Visit number, location, and description of work.
Visit Status Icons
SCHEDULED - Visit assigned, no action taken.
TRAVELING - Actively tracking travel time (required to generate timesheet).
WORKING - Actively tracking work time.
BREAK - Tracking time for a break.
PAUSED - Stopped tracking time but will return later today.
Non-Billable Event - Payroll-related time tracking (Shop Time, PTO, etc.).
Billable Event - Hours related to the Job that the Customer will be billed for.
Completed - You have hit FINISH and are no longer tracking time.
Converted (Read Only) - The office has edited and/or reviewed your Technician Report. The "Converted" status indicates office review of visit/job details, resulting in "read-only" status for technicians while office administrators retain editing permissions. This transition often signifies progression in the workflow, such as preparation for invoicing or other administrative processes.
Service Visit
Time Tracking
Tap TRAVEL when driving to the job site to start tracking transit time.
Tap WORK upon arrival to stop travel tracking and begin work tracking.
Tap BREAK when stopping for lunch or personal time.
Tap PAUSE when work is interrupted but will resume later.
Property Information
Review Property Information and Contacts.
Tap the map icon for directions.
Tap a phone number or email to contact a Property Rep.
Check PROPERTY INSTRUCTIONS for parking directions, gate codes, etc.
Tap View Past Jobs to see past work and reports.
Details
Tap WORK when you arrive at the property and review Visit Details.
Reference Customer PO #, Customer WO #, and Not To Exceed value.
Check ISSUE DESCRIPTION (Job Description) and WORK TO BE PERFORMED DURING THIS VISIT (Visit Description).
Read NOTES FROM THE OFFICE for additional instructions.
Tap View more info for Property Attachments, Job Attachments, and Property Assets.
Report
Complete the Technician Report (Required sections indicated).
Recommended: Take Before photos & videos at the start.
Sections include:
Assigned tasks
Other tasks
Forms
Assets worked on
Before/After photos & videos
Inventory Items
Purchase Orders
Visit summary
Customer signature
Additional notes (internal use)
Timesheets
Use Talk to Text to enter information.
Completed sections will have a green check mark.
Completing a Visit
If work is completed with NO follow-ups:
Tap FINISH.
When prompted, select Yes.
Tap Finish without a note.
If a red banner appears, complete required sections before finishing.
If work is NOT completed:
Tap FINISH.
When prompted, select No.
Choose a reason from the list or tap Other to enter details.
Possible Completion Prompts (Based on Settings):
Did you complete your timesheet?
Would you like to schedule a follow-up Visit?
Would you like to mark the Job as “Complete”? (if this is the last Visit on the Job)
Troubleshooting Tips
Lost cellular connection? A banner will appear, but you can still work offline. The app will sync when the connection is restored.
Stay connected with the office. Tap the Bell Icon (upper right of My Visits) for notifications.
Flagging a Visit:
Tap the Visit Flag Icon (upper right corner) to notify Dispatch.
Use this feature for urgent needs like requesting additional Parts & Materials.
Dispatchers will see flagged Visits on the Dispatch Board.
Pie Icon (upper right corner of a Visit):
Displays budgeted man hours for the work.
Automatically updates as hours are used.
When a visit is flagged, the Flag icon turns green and shows the total number of flags. Technicians can view all flags on the visit, edit only the flags they personally created, and raise multiple flags if needed (e.g., requiring a quote and requesting parts).
Note: Deleting flags is not currently supported.
FAQs
Can a technician finish a Visit earlier than others in a multi-tech Visit?
Yes. Each technician can Finish a Visit independently.
Does this apply to Project Visits?
No. Project Visits follow a different workflow.
What about Gated Workflows?
Only primary technicians are required to complete Technician Reports.
Can a technician finish work but still leave notes?
Yes. After selecting Yes when finishing, choose Finish with a note.
Can a technician flag a Visit while working?
Yes. Tap the Flag Icon, select a reason, and leave a note.
Can a technician view flags from others?
Yes. Flags appear in Green with a count of total flags.
Will Timesheet submission prompts continue after finishing a Visit?
Yes, based on app settings.
Will the Job Completion prompt appear when closing a Visit?
Yes, if enabled and this is the last Visit on the Job.
Can a technician create their own Field Order (PO)?
Yes, if they have the necessary permissions.
Do I need to finish every Visit, even if returning tomorrow?
Yes. Mark the Visit as Unable to Finish > Need to Return, and confirm with your Dispatcher about the follow-up Visit.
Can a technician flag a visit while working on it?
Yes. They can tap the Flag icon, choose a reason, and add notes. This will immediately flag the visit on the dispatch board.
Can a technician leave a note for the dispatcher after completing a visit?
Yes. After tapping Finish and confirming work was done, the technician can add a note. This will automatically flag the visit for the dispatcher with the reason “Other.”