An After Hours schedule allows technicians to self-dispatch for jobs and visits that fall outside regular business hours. When After Hours schedules are configured, mobile users can create jobs and visits directly from the mobile app.
Depending on your company’s workflow, you may be required to create both a job and visit or only a visit. To update these permissions, reach out to your Customer Success Manager.
After Hours schedules are created in BuildOps Web.
Creating a Job & Visit During After Hours
Follow these steps to create both a job and visit in the mobile app. In some cases, the job may not have been created for the work that needs to be done. Since a visit requires a job, it must be created first.
Sign into the mobile app.
Tap the blue + symbol (bottom right corner).
Tap New Job + Visit.
Fill in the required fields to create a new job:
Customer – Select the customer. If the customer is unknown, select a property first, and the customer will fill in automatically.
Property – Start typing the address to select the property.
Job Type – Select a job type (e.g., T & M).
Issue Description – Describe the work that needs to be done.
Fill in the details for Visit #1:
Department – Choose a department (can be updated later).
Primary Technician – Select yourself.
Extra Technicians – Leave blank unless another technician is involved.
Date – Choose a date.
Start Time – Select a start time.
Minimum Duration (in hours) – Estimate how long the visit will take.
Work Description – Copy and paste the issue description or add more details.
Tap Save. The new visit will appear on the My Visits screen. Tap to open and complete the visit report.
Creating a Visit During After Hours
Tap the blue + symbol (bottom right corner).
Tap Visit.
Select the job by typing the job number and selecting from the dropdown.
Fill in the required fields:
Department – Choose a department.
Primary Technician – Select yourself.
Extra Technicians – Leave blank.
Date – Select a date.
Start Time – Choose a time.
Minimum Duration (in hours) – Estimate the time needed.
Work Description – Enter details of the work to be performed.
Tap Save. The new visit will appear on the My Visits screen. Tap to open and complete the visit report.
Creating a New Customer and Property During After Hours
Creating a New Customer
Tap the blue + symbol (bottom right corner).
Tap New Job + Visit.
Tap + Add New Customer.
Enter the Customer Name (required).
To add optional details, tap Show Optional Fields and fill in:
Customer Type
Phone
Address
Tax Rate
Tags
Tap Save.
Creating a New Property
Select a customer (if just created, it will already be selected).
Tap + Add New Property.
Enter property details:
Customer – Will automatically populate.
Property Name – Required.
Address – Required.
Property Type
Account Number
Tax Code
Tap Save.
FAQs
What if a technician needs additional help during an After Hours visit?
They should provide the job number to the second technician, who can then add an After Hours visit to the existing job.
Tap the blue + symbol → tap Visit.
Add the Job Number.
Select themselves as Primary Technician.
Enter required details and tap Save.
This creates an additional visit to document the second technician’s work.
Note: The second technician must also be included in the After Hours schedule.
What if we forget to create the After Hours visit?
Visits can only be created for the current day. Users cannot create visits for past days.